Roadside Assistance HINOWATCH : 24/7 support, anywhere in Canada and the United States
When you purchase your Hino truck from Groupe National Hino Rive-Sud, you’ll enjoy free access to HinoWatch for the first 3 years of ownership of your new Hino truck, regardless of mileage. HinoWatch connects you with a representative 24 hours a day, 365 days a year, for assistance with unlocking your vehicle, jump-starting, running out of fuel or AdBlue, tire issues, or towing.
In the event of a breakdown, call 1-866-365-HINO (4466). Have your VIN, the truck’s location, and a description of the problem ready. The call is toll-free.
A breakdown costs more than the repair
A truck stuck on the shoulder means a missed delivery, a driver getting paid to wait, and a customer who needs to be contacted again.
HinoWatch does not replace preventive maintenance, but it reduces the time between a breakdown and getting back on the road: a single phone number, a representative who coordinates with the local service provider, and towing to the nearest authorized Hino dealer.
HINOWATCH: Free Hino Roadside Assistance
The HINOWATCH program offers you completely free 24/7 assistance for a variety of emergency situations, so you can get back on the road with complete peace of mind:
Unlocking the Vehicle
If you accidentally lock yourself out,HINOWATCH Roadside Assistance will coordinate the response to help you regain access to your truck so you can get back on the road quickly.
Towing
In the event of a breakdown requiring a tow, call
1-866-365-4466
HinoWatch arranges for the vehicle to be towed to the nearest authorized Hino dealer.
You pay the tow truck driver on the spot, andif the repair is covered by the Hino warranty, the dealership will reimburse you for the towing costs once the repair is complete, up to a maximum of $1,000 per tow.
⚠️ Key Takeaways
⚠️ Towing under warranty is covered for up to 24 months for a failure of a Hino component and up to 36 months for a failure of a Cummins component. To be reimbursed, the towing service must have been requested through HinoWatch.
Fuel or DEF shortage
Ran out of fuel? The HinoWatch service will arrange for a supplier to come to your location with fuel or DEF; you are responsible for the cost of the product and the service call.
Battery Overvoltage
Dead battery? A technician will come to your location to jump-start your vehicle.
What to Do in Case of a Breakdown? In 4 Steps.
Secure the truck: hazard lights, warning triangles, driver out of the way
Call 1-866-365-HINO (4466) and provide your VIN, the truck’s exact location, and a description of the problem
Let HinoWatch coordinate with a local service provider or arrange for towing to the nearest authorized Hino dealer; if towing is required, pay the service provider and keep the receipt.
Have the dealer diagnose the problem; if it’s covered by the warranty, submit your towing bill for reimbursement once the repair is complete.
Don't let a mechanical problem slow down your business!
Call Hino Rive-Sud
After the call, a workshop ready to welcome you on Montreal’s South Shore
HinoWatch coordinates the response; Hino Rive-Sud handles the rest.
Our Boucherville shop is open Monday through Friday from 7 a.m. to midnight, and our roadside assistance service has six mobile units available to provide on-site assistance throughout the Greater Montreal area.
If your truck is no longer covered by HinoWatch, or if you’d prefer on-site mechanical service rather than a tow, our team will take over.
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Hino-certified technicians and genuine parts in stock to minimize downtime.
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Processing warranty claims and towing reimbursement directly at the repair shop.
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Quick access via Highway 20 and Route 132.
Answers to Your Questions About HinoWatch Roadside Assistance
Is HinoWatch free?
Yes. Calls and coordination are free for Hino owners for the first 3 years; unlocking, voltage boost, and information are included. You are responsible for the costs of fuel, DEF, roadside assistance, and non-covered towing.
Is towing covered?
Only if the truck is towed to the nearest authorized Hino dealer and the repair is covered by the Hino warranty, up to $1,000 per tow, after the repair. Towing for a non-warranty reason (flat tire, accident, running out of gas) is at your own expense.
How long does the coverage last?
3 years from the date of first use, with no mileage limit. The reimbursement period for towing under warranty may vary depending on the component in question.
Does HinoWatch cover the United States?
Yes, support is available throughout Canada and the United States.
Can I call Hino Rive-Sud directly?
Yes, during our business hours, our roadside assistance service can respond with its mobile units.
However, to maintain the right to reimbursement for towing under warranty, the towing request must be submitted through HinoWatch.
Is my used truck covered?
HinoWatch covers the first 3 years of ownership of a new truck; trucks that are 4 years old or older are no longer covered. Contact us with your VIN to check your status.
